Privacy Policy

Information you provide: name, email, password, billing and payment details, support requests, and any content you upload or submit while using the Services.

Automatically collected: IP address, device identifiers, browser type, language, referring URLs, pages viewed, time and date, and similar diagnostics.

From third parties: payment processors, analytics providers, and fraud-prevention partners—combined with other data we hold about you.

Provide, operate, and improve the Services

Process transactions and provide support

Personalise features and understand usage

Ensure security, prevent fraud/abuse, and debug

Send service messages and (where lawful) marketing

Comply with legal obligations

We may process data in the UK and other countries. Where we transfer personal data outside the UK/EEA, we rely on appropriate safeguards, such as the UK Addendum/International Data Transfer Agreement (IDTA) and/or EU Standard Contractual Clauses (SCCs), plus supplementary measures where appropriate.

Service providers (hosting, analytics, payment processing, customer support, email delivery, security/fraud prevention)

Professional advisers and authorities where required by law

Business transfers (e.g., merger, acquisition)

We do not sell personal data.

We retain personal data as long as needed to provide the Services and for legitimate and legal purposes (e.g., record-keeping, dispute resolution). Certain user-generated Content may be deleted automatically after a period unless you actively save it—see your account or product settings for retention options.

You may have rights to access, rectify, erase, restrict or object to processing, and data portability, and to withdraw consent at any time (without affecting prior processing).

To exercise rights, contact privacy@pocastly.com

You may lodge a complaint with the ICO (UK) or your local supervisory authority.